get your refund. USPS does not accept damaged items that are sent back to seller. All the ceiling was removed and the kitchen was covered in all the rubble.their were chips broken spindles chunks in the word polyfilled.the photos used for the advert were taken from the photos held by the rental agency. A UK business seller is obliged by eBay to have a thirty-day no-fault returns policy. The seller insisted these items were delivered by UPS since it’s showed in the ebay notification that they were delivered. as vehicles, real estate, business sales & domains, digital eBay's Money Back Guarantee takes precedence over any seller's no returns policy. And I wanted to warn people about the lies this seller said. The seller was paid eBay got their cut and I got the shaft. Don't get caught out by the latest Money Back Guarantee 30 days later! No. How do I contact Ebay regarding not getting my money returned for an item that is out of stock? Conditions and exclusions apply, so for all the details of how the eBay Money Back guarantee works, please see our full policy guidelines below. Not fair! I have sent a few questions about the item as it is concert tickets and they are quite a lot of money. Buyers are just not reading the descriptions or even looking at the photos anymore and want to make returns. Do I have to accept return? However, Money Back Guarantee claims are not allowed for return requests due to buyer’s remorse, which it sounds like this buyer has. I was asked if I will be paying via PayPal and if I would pay goods and services. Please let us know using the comment form below. described, go to My eBay, How is finding it at a lower price not buyer remorse? I am not planning to paid them back the money they refund to the buyer. I put them on today and the soles fell apart. I said yes. I went to the post office and so I returned it at my shipping expense $6.99 eBay money back guarantee. In the first situation, the situation can often be resolved in a straightforward manner with the seller providing the buyer with evidence that the item arrived on-time at the requested address. Most sellers offer returns – check the listing for full details of their return policy, including how long you have to return it and who’s responsible for paying return postage costs. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not received or declared ‘not as described’ by the buyer. So i asked ebay to step in and it’s been 2 weeks no resolution yet. Claim packing & protection costs were high! Hi I purchased worth around $4200 us dollars of camera and lenses, but I did not receive these items. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. I agree that there is is very little chance of losing your money, as long as it wasn't in one of the very few categories not covered by the Money Back Guarantee. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. If the measurements of the handlebars match those in the description, it sounds like eBay and the seller are in the right here. I’m scared. They say they are for seller but in fact they only care about buyers. Most purchases on eBay are covered by eBay Money Back Guarantee. I tried to send a seller a message. The Lowdown on eBay’s Seller Protection Policy, Is It Still Worth Selling on eBay? item in your purchase history, and I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. Does Ebay actuall require “actual shipping cost by seller is required returned? It’s automatic and covers your purchase price, plus original shipping costs on eligible purchases. If they did not, eBay should be ruling in your favor. Susan, you would not need to shoulder any kind of additional shipping costs if the buyer has chosen to send the item elsewhere. Follow these steps to get your refund Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage. Ebay is a complete joke. Temporary Returns and eBay Money Back Guarantee policy changes Buyers – eBay has increased the number of business days buyers have to ship a return back to sellers to 21 business days, starting the moment sellers accept a return request and the buyer receives a return label. Although buyers cannot threaten to use Feedback to force a seller to accept a return, a relaxed return policy can potentially encourage positive feedback and also increase sales. Regardless of whether a seller decides to have a generous return policy or a very limited one, however, it is still mandatory to abide by eBay’s Money Back Guarantee (MBG) program for items not … View cart for details. The buyer did not return the damaged item, but eBay Resolution Dept. In a minority of cases, the seller and buyer are both refunded the cost of the item. He also stated card works for gaming but Im not a gamer. In the UK for example, Starting May 1, 2016, Top Rated sellers ‘must offer a. Seller has no "say" in this policy procedure. eBay's Money Back Guarantee takes precedence over any seller's no returns policy. He did not want to return it, claimed it was very well packed and did not blame seller but blamed local careless UPS. Is there a way for the seller to be covered with the money back guarantee? eBay Money Back Guarantee means you'll get your money back if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing. I contacted the seller informing him about the items were not delivered but then he continued to insist. I have bought an item but not received it. PLease help. Btw, the shipper does not reply to my messages until now when I started asking him to call UPS to find those items. Save my name, email, and website in this browser for the next time I comment. items on eBay are returnable. Follow these steps to I had an auction that clearly stated no returns accepted. We’re here to they have a more realistic and effective policy…everything over 500 dollars must be mailed to them for inspection, then, they forward it to the buyer. the money was already used to pay bills. eBay Money Back Guarantee means you're protected if the item you ordered didn't arrive, is faulty or damaged, or doesn't match the listing description. Items not being received is therefore usually a loss for sellers, but unfortunately, some wastage of this type is to be expected in any business. I was out of pocket because I at to pay for the van and two men and my own petrol cost.to my disgust my genuine negative comment was removed by eBay.so a lesson. My eBay. Ebay should require buyer to go to post office to get money back. eBay’s Money Back Guarantee supersedes a seller’s return policy and provides the assurance to buyers that they will receive the item they purchased otherwise they will receive their money back. Something went wrong. If eBay requests the item to be returned to the seller, the shipping cost will be covered by the seller. Your email address will not be published. Your email address will not be published. The seller was not to know this would happen, Is this covered by EMG? If the buyer elevates the request to eBay and eBay sides with the buyer, yes, you would have to refund the shipping. Buyers can use the eBay Money Back Guarantee process when: An item isn't received; An item received doesn't match the listing You may have a valid Money Back Guarantee case, which is straightforward to open. I bought a phone off ebay qorked out around 780 euro. To help support buyers and sellers with items returned during the Coronavirus pandemic, new eBay temporary returns extensions and eBay Money Back Guarantee … I see but full disclosure would be nice in case you have to return it so buyers can know beforehand you WILL NOT receive your money in full I am now stuck with an item I cannot use, or I’d have to go all the way to the post office (not a good idea for an at-risk senior right now!) I requested a refund but it would be pointless to send the item back. I then went to send another message and it says user blocked. Have a question? Was the back brace too tight but described accurately? The info is right there for them. Sellers could refuse to ship by cancelling the transaction but would be liable for defects for doing so. ☹️. Learn More. All sellers must advertise their return policy within eBay listings. The item was described accurately, do I have to refund the initial cost plus the postage. I cannot describe how bad the kitchen was. I am both buyer and seller. Seems to be stuck in 1 location for what ever reason. Days later the buyer says the card is defective, because he is using the card for other experimental purposes which the card is not attended for, Mining for bitcion. help! the buyer used the common “not as described”…Because I was reading other sellers experiences I made sure to note in the listing NO REFUNDS NO RETURNS, it was ignored by both Ebay and buyer. If the buyer is not happy with the seller’s response (or lack thereof), they can elevate the issue and ask eBay for assistance. The open return policy allows for fraudulent buyers to waive re-stocking fee’s and force seller to pay for return shipping costs along with giving that fraudulent buyer their money back including initial shipping costs!! As of May 2018, sellers have five return options when listing an item on eBay.com: The first option is somewhat misleading as a discussion of the Money Back Guarantee will prove later, but for the most part, it means not allowing buyers to return an item due to buyer’s remorse. RL15 is correct. I bought a pair of handlebar grips and they did not fit (too loose) in spite of the fact that the measurements in the description correspond to the measurements of the handlebars. You may however be covered under PayPal, so I would check this first. your refund after returning the item, you. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me … With it now being over 30 days after receiving the item, you would not be covered under the Money Back Guarantee. eBay sellers should understand the limits of a return policy and the impact of the MBG on transactions. To help support buyers and sellers with items returned during the Coronavirus pandemic, new eBay temporary returns extensions and eBay Money Back Guarantee … No explanation nothing. The card works fine and I dont want to accept a graphic card that has been tampered with for other use such a mining. At my advance age and health conditions not only i try to avoid stress but also i do not like to feel a helpless and frustrated “stupid and abused”. But anyway I got scammed, ebay refunded to the buyer and I ended up without my original watch and the money. full terms and conditions, read our eBay Money Back Guarantee All is very unfair. Finally, I would message the seller just in case there is something they can do. In my point of view, they can do what they want with their money but not with my money! I have a buyer who said right on invoice “I will not pay more for shipping than the item” but paid same day it was delivered item just happened to be broken. Can a seller refuse to ship if warned there is a high likelihood of the item not arriving? Sellers can try their hardest to be accurate in the description of the item but there is always the possibility of leaving a detail out that could be important to the buyer. ask eBay to step in and help. by: pace306 Ebay’s main protection for buyers is its Money Back Guarantee service. She should not be out all of the postage and fees. Our Vehicle Purchase Protection (VPP) covers up to It seems that eBay has flouted their own rules in this case and decided to approve the return anyway. Please add in your article which isn’t covered by Ebay money back guarantee: Vehicles, real estate, items sold by Sotheby’s, websites and businesses for sale, classified ads, and services are not covered. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. What is your experience of eBay returns? return method. 33 days after receipt, the buyer changed his mind, requested a return and provided a picture of the item 33 days after he received it. As I explained to the agent, if I had ordered a size 6 pair of shoes and the seller sent me a size 7, it would be the “wrong size” but the seller’s mistake, not mine! eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. I put the watch for sell in Ebay. So I requested a call back, got a call in 10ish mins and I explained the problem to the ebay agent who then told me she would escalate this to find an alternate method to return my item, asked me to hold. I’m sorry to hear you had such a bad experience on eBay. PayPal refunds generally take 3-5 business days. If you didn't get your item, we'll make sure you either get your money back or receive a replacement. I paid $16.99 for a back brace. As per the Money Back Guarantee guidelines ‘a buyer can report that they didn’t receive an item once the item’s latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date’. I received my tracking number and kept an eye on the tracking. ‘No returns’ in listings is typically for buyer’s remorse, item doesn’t fit etc...nothing is wrong with it & it matches the listing but the buyer doesn’t want it anymore. Need to resolve an issue? I bought an item that was functional on shipment and nonfunctional upon arrival, with US postal service as the shipping means thus no shipping insurance. As the item is not faulty.i will be out of pocket by £ 3.95,if I have to return the postage. This seller neither would send me a return label which I understand so I paid shipping back for around 7 bucks now my cost is around 24 bucks Instead of sending a timely photo and allowing the seller and shipper to file a claim with UPS, he said he took it to UPS for an inspection and they damaged it more. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. covers your purchase price plus Good point, thanks for sharing your thoughts! I do not have the money anymore. I asked seller where is the rest of money since I paid $16..Seller says it doesn’t include shipping and eBay fees..what the … According to eBay’s Money Back Guarantee rules, the seller should have sent the item with signature confirmation since the item value was over $750. If the seller doesn’t refund your money, According to Money Back Guarantee policies, the buyer actually isn’t covered by the MBG at all if they shipped the item to another address – see “Items shipped to another address after original delivery” under ‘not covered.’, As per the same policy, the buyer actually requested the refund too late to be eligible for the MBG – “A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller’s return window is longer, within the return window”, If the buyer has not already shipped the item back to you, I would explain the above first, linking to the below policy –, https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210. How Can eBay Force Sellers to Issue Refunds? This sounds like a manufacturing defect, one that the seller is unlikely to have been aware of. eBay money back guarantee An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. Dealing Directly With Buyers About Their Returns . A buyer rushed me to send it to him which I did. I understand that this must be frustrating that you now have a pair of handlebars you cannot use. I am new to eBay … The item had a money back guarantee, so will I be refunded without having to return the item? to ensure you get exactly what you want. The house had had squatters. For example, items sold in the following categories are not covered: Other MBG exemptions are listed on the eBay website. The buyer purchased a pair of shoes in March 18 ,2017 & was delivered on March 22, 2017. Select the item you want to return in my mistake would be understandable. new or refurbished—eBay offers many ways address in Oregon. Reimbursement is then required by the seller. I am confused as to why this case has been closed, let alone why it might not be covered by the eBay Money Back Guarantee. The Money Back Guarantee protects the buyer in the case that the item is not as described in the listing. A. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. The buyer opened a case and eBay decided it in his favor. The phone moved to 2 places and it hasn’t moved in 8 days. PayPal refund shows only $8.96 Yes, you are correct that buyers remorse is NOT covered under the Money Back Guarantee – only damaged items or items that are not as described. They looked and appeared in very good shape at the time of me recieving them. To improve your help experience, please sign in to your account. It is, after all, the wrong size – but I am not the one who chose wrong! When I complained to Ebay representative commented to me that the pictures sent by buyer wasn’t matching mines. I asked seller for a shipping label and they declined. If buyers return money how long does it take to get it back??? This opens up the potential for a popular scam, enabled by the MBG. Purchase at your own risk. Will I be able to get my money back? To this I received no reply. Although eBay backs buyers with a money-back guarantee (“If the item isn’t exactly what you ordered, eBay covers your purchase price plus original shipping on virtually all items”), the company prefers that buyers and sellers work things out on their own if there is a dispute. On arriving at the place to collect the kitchen(luckily I went as well)the kitchen was absolutely wrecked.it was absolutely disgusting. I should read “Buyer beware”. I would have suggested the seller taking it up with the shipping company or claim on their insurance. *In order to be protected by eBay Money Back Guarantee certain Alongside the legitimate requests, sellers may also experience dishonest buyers raising INAD cases to take advantage of eBay’s Money Back Guarantee. 3 min article; ... there are a few different ways of getting it back to them. Your mother could try and appeal the decision (information here – https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/) but unfortunately, the reality is that she may have to write this one off as a loss. You’ll need to contact the antenna seller direct to see if a return is possible. It’s automatic and The problem with this type of complaint is that the idea of an item not being as described can be a matter of perspective. If you need to contact eBay directly, there are links at the bottom of every help page. It was not my watch… I would try not to take it personally and purchase from someone else. Read on to learn more about eBay’s Money Back Guarantee. What can my Mother do? The scammer is left without options to change the item or say “not as described”.. After my claim to Ebay the money was released…I assumed ebay was in my side, but two days later Ebay sent me an email saying the opposite. Unfortunately almost any request made AFTER payment puts the seller in a predicament and thus can fall under “unreasonable demands” which is a reason for cancellation of the sale. It is not sellers fault that item is damaged by post office. Anyway the next day the seller wrote to me to tell me he just shipped the phone as fast delivery and it should be with me in 3 working days. issue still isn’t resolved after three soon as possible using their preferred RL15 is correct. Saddly she passed away per coronavirus. She shipped and item which was received by the buyer. Originally from the UK, she now lives in Canada and travels extensively. My item was missing parts, but the seller has a no return policy. I can see paying to return it but I’d expect my complete money back The buyers need to read and examine the return policy of a specific seller before they bid on or purchase the item, ensuring a satisfactory buying experience. decided to give him a full refund and charged my PayPal account. I had horrible experience with ebay, when I ordered phone glass repair service from ebay, and when I got my phone back cracked and damaged – Ebay claimed, that services doesn’t covered by Ebay money back guarantee. There is some customization of the return policy available such as setting the time limit for buyers to request a return, deciding who will pay for the return shipping, what kind of refund and whether there is a re-stocking fee for the buyer to pay. About eBay Money Back Guarantee. I recently bought a carburetor rebuild kit off ebay before buying it I asked specifically if there were directions the seller said there were I received the item without the instructions I’ve messaged the seller without a response I wouldn’t have ordered this kit if I’d known it didn’t have instructions as there was another seller with great reviews and instructions but he was on vacation so anyways what can I do about this. Whatever you’re buying—large or small, policy, then follow these easy steps to Will eBay still honor the money back guarantee considering it’s over 30 days? I believe that I choose “defective or not as described” as a reason for return and I described the issue thoroughly. If an item hasn’t arrived or isn’t as buyers are abusing the no return policy and eBay gives no support to sellers making a bad policy worse. I was still foolish enough to believe that the “worry-free shopping guarantee” promised by ebay was true. Buyer has just emailed me that his daughter no longer wants the item, and wants to return it. no returns but backed by ebay money back guarantee Published by on 7th January 2021 It would then depend on the seller’s individual return policy. Understanding Returns and eBay’s Money Back Guarantee. Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. I’ll ask EBAY to help on this thanks. After receiving the card the buyer left me a comment stating “the card works fine, thank you” he also ask for receipt of purchase, I actually had it and forward it. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. So I paid $16 and now I’m only refunded $8.99 plus I paid $6.99 to ship it back If your buyer isn't in a state of euphoria after receiving your item, too bad so sad for you; the buyer gets a refund. If you didn't get your item, you're covered under eBay Money Back Guarantee. I do not have other option than to close my ebay account. She said she sent me a picture never received was required to pay for return shipping and I am out all money. The soles separated and the bottom which held the studs broke up and the studs disappeared. eBay can then have PayPal return funds to Buyer. Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. I contacted the seller by phone who told me not their problem this returns process is an ebay thing and I should contact ebay. Sorry to hear that you haven’t received your item. an Analysis, 7 Tips to Improve Packing Efficiency in Your eBay Business, An Absolute Beginner’s Guide to Selling on eBay, What eBay Sellers Should Do when an Item Goes Missing, Using eBay’s Global Shipping Program – a Guide for New Sellers, Adyen and eBay: What Managed Payments Means for Sellers, puts a seller as a competitive disadvantage, eBay Business Equipment Purchase Protection, refund them the cost of the item and seek reimbursement, eBay requests buyers to send the item back to the seller within 14 days, 30-day money-back return policy to qualify, receive a credit for an item’s final value fee, threaten to use Feedback to force a seller to accept a return, https://www.auctionnudge.com/guides/how-to-appeal-ebay-case-decisions-a-sellers-guide/. Follow these steps to get your refund. Not allowing returns puts a seller as a competitive disadvantage but can stop most buyers attempting to return items for frivolous reasons. T or F? Our eBay Money Back Guarantee applies to virtually everything on Their money back guarantee is worthless. Purchases are covered by the eBay Money Back Guarantee when all of the following are true: For Buyer said he had shipping problems and theft in his neighborhood. I left the seller negative feedback. I do not know what ebay will do. When it is used however, it can mean lost sales, time and effort for the seller. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. They said that I actually choose “wrong size” as reason for return, and that is like “buyer remorse” so I should pay for return. Before you deadlines must be met. We'll make sure you either receive the item you ordered, or get your money back. If so, your purchase wouldn’t be covered under the Money Back Guarantee and so you would not be eligible for a full refund. My Mother is a power seller. eBay Moneyback Guarantee prevails, no ifs, ands, buts, partial refunds, any other excuse, buyer gets full refund, if seller wants item returned before making refund, seller must furnish prepaid return shipping label. You'll get your money back. Our Business Equipment Purchase Protection (BEPP) Asking for eBay’s help is always a gamble but it may be worth it if you have proof that the buyer was initially satisfied and then has since admitted using it for different purposes (or tampering). However, the seller told me that I should pay for return shipping. They need to rethink their policy. But since the buyer shipped it to China, buyer requested me to shoulder the international freight w/c I declined. Selling is not my business, I am more kind of buyer. I would like to return the TV antennas that I purchased through eBay they do not work in my home. Basically no protection for seller and seller has higher and higher risk of large loss in case of high value items. In Canada and travels extensively original watch and the seller and the impact of the item a... Never received was required to pay for return shipping and I wanted to modify the anyway. Your Money, ask eBay to step in and it hasn ’ refund. Over any seller 's no returns policy bottom which held the studs up! For Vehicle non-delivery, missing title, or get your refund 159 days after the purchase I entered into eBay... Bad the kitchen was I should pay for return shipping and I am out all of the item you to. Actual shipping cost too and covers your purchase price plus original shipping cost by seller is by... But described accurately, do I have documented with photos before shipping and I up... By £ 3.95, if I will be out all of the postage and... 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